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FAQS
SHIPPING AND HANDLING & RETURNS
We ship UPS ground unless otherwise requested. The shipping and handling will be adjusted at the time of the order and will be reflected in the invoice. If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. |
TECHNICAL QUESTIONS:
How can I get your web pages to match the size of my screen? |
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Your monitor should be set to a resolution of 600 x 800 or higher. To change your monitor settings please do the following:
- Windows Users: Go to Start Menu, Settings, Control Panel, then Display
- Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors (Monitors.Sound)
- Macintosh OSX Users: Open System Preferences and click on the Displays tab. |
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What web browser versions should I be using? |
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Please use Microsoft Internet Explorer 5.0 (or higher), Netscape 6.0 (or higher) or Safari (for Macintosh) or newer browsers for an optimal experience in viewing our site. |
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To order, does my browser need to be set to accept "cookies"? |
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Yes. We often need to be able to remember or track certain activity that pertains to our customers to better serve them. To enable cookies:
Internet Explorer 4-5: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
Internet Explorer 6 Go to Tools: Internet Options. Then choose "Security and/or "Privacy."
Netscape 4: Go to Edit: Preferences: Advanced.
Netscape 6: Go to Edit: Preferences: Privacy and Security. |
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Is ordering easier if I have an account already registered? |
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Yes. The next time you log on our system will remember your detailed information so all you have to do is verify or update your records at checkout. This will save you time on reorders. |
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Can I order Gift Certificates on your site? |
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Gift certificates are not currently available on our site. However, if you wish to order for someone, you can have the items shipped to a different address or you may contact our Customer Service at 866-324-9642. |
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How can I cancel an order after it has already been placed? |
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We process our orders immediately upon receiving them, therefore we are not able to accept cancellations or changes once your order has been received. |
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What security measures are there for my credit card purchases on your site? |
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Our site is secured by one of the most trusted names in online transactions, GeoTrust . All transaction data is encrypted during transmission and there is no credit card information available on the site itself. In addition, we have a special Order Manager system that doubles the security level of both transaction data and private customer information. |
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Do you have a technical support team for questions about the product that are not published on the site? |
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You may contact our customer support team directly at 866-324-9642 with any technical or product questions. Often times, we are in direct contact with the manufacturer of the product and have additional product specification information if necessary. |
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Do you charge taxes? |
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Taxes are charged directly in Florida . Technically, customers in other states are responsible for any tax reporting that their specific state requires. |
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